Member Satisfaction Review

General Performance

Overall, I am satisfied by the service I receive from HFN.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Customer Service

HFN representatives are polite and friendly.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

HFN representatives are knowledgeable.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

HFN representatives seem willing to go the 'extra mile'.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Claims

Claims are handled in a timely manner.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Provider discounts are applied appropriately.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Claim issues are resolved quickly and accurately.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Provider Relations

Provider issues are handled quickly and followed-up on.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Provider nominations have resulted in physician network participation.

Strongly AgreeAgreeDisagreeStrongly DisagreeNot applicable

Website

Suggestions/comments regarding this web site.

General

Additional comments regarding HFN in general.

Respondent's Information

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